If you don't know your password you may reset it by clicking "Forgot Password" on the login page. Be patient, if there is heavy traffic on the site it may take a few minutes to get the reset notification email.
Product Downloads (Scroll down for video content options)
Your download link will be located under the “ContentShelf” Tab. Click the arrow (shown below) and your file will download to the folder you've specified in your browser preferences. You may also choose to download the file to your Dropbox by selecting the Dropbox icon to the right of the download button.
Photomorphis Video Content:
There are three ways to access Photomorphis purchased video tutorials: Download, Streaming and Send to Dropbox. Note that all options may not be available on some products.
To find out the options available for your video product you must first access your user dashboard (how do I do that?).
In your user dashboard you will find all your purchased products under the ContentShelf tab. Click on the video for more details including description, name of content, size of content, license type, and product access options. The icons under "Get Content" in the lower right corner indicate the options available to you for your video (see photo below). Note that all options may not be available on all video products.
We recommend trying the streaming option first (if available for your particular product). It's often the easiest option and we've found that users have fewer technical issues.
Get Content: This is the available delivery method as determined by the seller. Delivery methods include:
- Download - Cloud with down arrow icon.
- Stream - Play button within a circle or square icon.
- Dropbox - Open box icon.
Just click the method of your choice and follow the prompts provided within your browsing environment.
Need more help?
Problems with downloaded video playback? Click here for answers.
Download problems? Click here for answers.
Having other video problems? Click here for answers.
All other issues click here.