This is almost always the result of an incomplete download.
Please access your file via your User Dashboard. Log in with the email address you used at the time of purchase. If don’t have your password it can be reset by clicking “Forgot Password” on the log in page.
Remember to keep an eye on the progress bar and do not unzip or view the mp4 file until it has completely downloaded.
Important: We strongly recommend you backup all your Photomorphis purchases immediately after downloading them.